Terms of Service

Our Terms of Service (Updated 2nd June 2022)

We do not have many Terms and Conditions, no lengthy page to read and agree to...

All streaming plans are based on a rolling monthly contract, you may cancel this at any time via the billing control panel here. If you cancel your streaming plan, the plan will automatically expire at the end of the billing period. No refunds for partial months are given.

All standard streaming plans (except Premium Streaming and Enterprise Streaming) are provisioned automatically after payment has been made. You should receive a confirmation email within 5 minutes after payment has been made and accepted. Confirmation emails contain confirmation of your order, an invoice and your control panel credentials.

Your streaming server will be provisioned as per your order and made available to you to use within the parameters of the service you ordered.

Our guaranteed SLA (Service Level Agreement) is currently 99.99% (over a rolling 30 day period). If for some reason we fall below this level, we will reimburse you for any period below this SLA (never above the value of the service). You may monitor our platform at this link which is handled by a third party monitoring service for transparency. You may contact us to arrange a refund.

If you stream above your contracted bitrate, our servers may automatically disconnect your stream until you reduce the bitrate.

All of our plans are offered on unmetered bandwidth, this means that you may stream up to your maximum listener slots.

All standard streaming plans run on shared resources, which means that other users use the same physical server. If for some reason your stream utilises more resources than those available (outside normal operation) we may contact you about this with a view of protecting other users on the same shared resource.

We accept payment via Credit Card or PayPal and accept payments in GBP (British Pounds), EUR (Euro) or USD (United States Dollars) as recurring payments only. We do not offer any type of payments or methods. You may update your details at any time via our billing control panel.

In the case of non-payment, your streaming server will automatically shut down as per an automated process.

We reserve the right to update our Terms and Conditions of service at any time.